Frequently Asked Questions

General Questions

We proudly accept Paypal, Visa, Mastercard, American Express.

Yes. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access, starlightprojector.net  uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.

Shipping & Delivery

U.S. ORDERS


For United States orders, standard delivery will take between 7 - 14 business days on average. We also offer expedited shipping options that you can select during checkout.


INTERNATIONAL ORDERS


For international orders, delivery will take between 7 and 18 business days. Please be patient with international orders as they will inevitably take longer to be delivered, allow between 18 business days before reaching out to the customer service: [email protected]

Once your order has been shipped, you will receive an email with the tracking number that you can use to get the latest updates on your shipment. Track your order here.

If you have any further question, please email us at [email protected] and our staff will be happy to assist you.

Your items will be shipped from one of our fulfillment centers and we will use the most economical shipping option available for your delivery location. Shipping carriers that we work with - USPS, Epacket , FedEx, and DHL. If you purchased multiple items in your order, it is possible that your items will be shipped in separate packages.

 

Not to worry, most of our items will be left on your front porch or in your mailbox if they are small enough. If the order requires signature confirmation, they will leave a note to make you aware of it.

Not to worry, as long as you contact us immediately regarding the error in your address, we will be able to correct it for you.

 

Just email us your full, correct address along with your order number to [email protected] and we will update your details.

As outlined in our Terms & Conditions, once an order has been shipped out from the warehouse, changes to the order cannot be made and is the sole responsibility of the buyer.



Starlight Projector, LLC cannot be held responsible for any import charges made by your country's customs. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee.

 

Starlight Projector, LLC is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.

If you purchased multiple items in your order, it is possible that your items are shipped in separate packages.

Returns & Exchanges

Refunds for shipping costs are only available for returns on items that were damaged due to packaging.

 

For all other returns,  the following expenses are non-refundable:

  • Shipping services.
  • International custom and duties fees.
  • Installation services.

Please check our full return policy here.

Yes, the easiest way to exchange an item is to go through the return process and purchase the new item seperately. This will ensure you get your new item quicker and your refunded original payment once we receive the returned item. If you have any questions, please drop us an email at [email protected] and we will sort something out for you!

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Order Changes

If you have changed your mind about your order, please email us immediately at [email protected] with your order number and let us know what's happening. Our team will be happy to assist you in finding a solution.

If your package has already been shipped, unfortunately, we would not be able to change the order.

Unfortunately, you cannot change your order after it has been shipped. All orders that have left our warehouse are final and not changeable.

 

Order Changes

Return Policy

Our return policy is available for 30 days. If 30 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange. 

To qualify for a refund, the following should be met:

  • Merchandise must be new, unopened, uninstalled and with all its original parts, accessories or documentation (i.e. remote controls, wire harnesses, warranty cards, manuals etc.).
  • Items damaged due to improper packaging.

 

If you qualify for a refund, you can return your item(s) within 30 days for a full refund (minus shipping costs).

The following expenses are non-refundable:

  • Shipping services.
  • International custom and duties fees.
  • Installation services.

Please read the full return policy here.

Once the refund has been processed and the return delivery was accepted, this takes up to 5 working days for the refund to be processed, depending on the payment gateway that you used to pay for the order.

If you have not received your refund after 7 business days, please notify us via email at [email protected]. A member of our staff will be happy to sort this out for you.

Damaged Items

If you have received a damaged item, please email us immediately at [email protected] If the item has stopped working properly after you received your order, you will need to contact the manufacturer and they can help you if the item is covered by a warranty.



Emails and Notifications

If you have not received any emails from us confirming your purchase, please let us know immediately via email at [email protected]. Please include your full name and shipping address, and we will help to sort this out quickly.

Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check there before contacting us. Otherwise, it is likely that you entered an incorrect email when placing the order and we can help you update the order information.

Please allow up to 72 hours for us to send you an email with the tracking information on your package. If it has been over 3 business days, please email us at [email protected]  and we will get you the information.

Wholesale Orders

Yes, we are happy to provide businesses with wholesale pricing on bulk orders. Please contact our regional sales manager at [email protected] to request wholesale pricing. It is helpful to provide your business details, the product(s) title, and order quantity that you are inquiring about.

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